Privacy Policy

Customer Insight Group is very sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us. Unless explicitly stated otherwise, the information you provide is never shared with anyone other than Customer Insight Group employees or authorized contractors.

This Privacy Policy applies to Customer Insight Group’s web site, www.customerinsightgroup.com.  We encourage you to read this and all privacy policies carefully so that you understand what information is collected from you and how that information is or may be used. Your use of the Customer Insight Group’s site constitutes your express acknowledgment of and, agreement to the terms, disclaimers and conditions of use contained within this site and in this Privacy Policy.

 

What information do we collect?

The standard internet log, and personal behavior information that we collect on visitors is done in an anonymous form, which means that no personal information is collected on you unless you explicitly submit information to us via a fill-in-the-form on our websites or managed third-party website adhering to this Privacy Policy.  This anonymous information is generated by cookies, and similar technologies about your use of our websites, and processed, including your IP address, and is transmitted to Google.  This information is processed into statistical reports to evaluate, and aggregate visitor usage so that we may optimize our content, events, and marketing to better meet your needs.

We collect certain personal information when you, download our content, register for our events, apply for a job, or request information. In registering with us, downloading content, or requesting information, you may provide us with your real name, industry, organization name, job role, and contact information, such as email address, phone number, and mailing address.

If you connect with third-party social networking sites, we may also collect information about your social networking accounts, for example, your name, user name or handle, public profile, and email address. We may also combine information you provide with data we collect automatically (as further described below) and with data we receive from third parties.

Certain third parties, including analytics companies like Google, advertisers and ad networks, may also automatically collect information about you through our websites, using cookies, web beacons, and device identifiers, including personally identifiable information about your online activities over time, and across different websites, devices, online channels,. and applications when you use our websites.

 

What are cookies?  How does our using them impact you?

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do use cookies on our site. Customer Insight Group may use both session ID cookies, and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited, and you may need to reenter personal information when you register for events.

From time to time, we partner with third parties who may place cookies on your browser when you visit our website, may send their own cookies to your cookie file, and may use those cookies to track, and collect information about you and your online activities over time and across different websites, devices, and applications and to provide targeted advertising based on your interests and previous browsing history.

This Privacy Policy does not apply to, and we are not responsible for, cookies or web beacons, and other technologies in third party advertising. We encourage you to check the privacy policies of third-party advertisers and/or ad services to learn about their use of cookies, web beacons, and other technology.

 

Do we share the information that we collect about you?

We may provide your personal information to companies that provide services to Customer Insight Group, which assist us with our business activities. These companies are given access to and are authorized to use your personal information only as necessary to provide these services to us. Your personal information will only be shared with such companies as described in this privacy statement. Additionally, we require that any service provider with which we share data applies standards equivalent to those used by Customer Insight Group to protect the security, and confidentiality of any data shared.

We may also disclose your personal information (i) as required by law (ie. to comply with a subpoena, a government request or other legal process); (ii) when, in our good faith belief, disclosure is necessary to protect our rights, your safety or that of others, or to investigate fraud; (iii) to any other third-party, once you have given prior consent; or (iv) in the event of a merger, acquisition, or sale of all or a portion of Customer Insight Group’s assets (a “Change in Control”). In the case of a Change in Control, we would notify you via email and/or a notice on our site of any change in the ownership or use of your personal information.

 

How do you handle links to other sites?

The Customer Insight Group web site may contain links to other sites that are not owned or controlled by Customer Insight Group. Please be aware that Customer Insight Group is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

 

Do you use my information for marketing to me?

We may offer you the ability to post information and exchange ideas through our blogs and other online services. We may also offer ways to share through independent third-party sites, plug-ins and online services. We are not responsible for the activities of these third parties. We encourage you to review their privacy policies to understand how they use your information. Because your posts and information shared through websites are public and can be seen by others, we caution all users to consider what they post and share online and not to disclose any personal information as part of their posts, even if requested to do so by other posters. We will not be responsible in the event that you disclose personal information in your posts, through our public services or during any other communication with other site users.

Occasionally we may collect and use personal information in ways not previously disclosed in our Privacy Policy. If our information practices change we will post any adjustments to our policy on this website and change the “Last Updated” date above. For new visitors, the change will become effective upon posting.  For existing users, unless additional notice or consent is required by applicable laws, this will serve as your notification of these changes. If you are concerned about how your information is used, bookmark this page and check back periodically.

 

Who should I contact if I have questions or concerns?

Thank you for taking time to review this statement. Our goal is your complete satisfaction, security and information protection, and your full understanding of the practices that we have undertaken to serve customers better.

If you have any questions or suggestions regarding our Privacy Policy, please contact us at privacy@customerinsightgroup.com.