Customer Insight Group Loyalty Blog

Fresh Ideas for Building Profitable Customer Relationships
  • Hot Topics

    Hot Topics

Twitter Increases Character Limit for DMs

Twitter recently announced an increase in character limit with Direct messages, or DMs. This is great news for business who use Twitter to address customer service issues. Business now have 10,000 characters which will make the discussion with customers less cumbersome and wont require them to split the conversation into a series of messages. Twitter Read more…

Latest Digital Marketing News: Marc Jacobs, Mobile Shoppers, Facebook vs. Twitter

Highlighted below are some of the latest Digital Marketing emerging trends, articles, research and news we found share-worthy. MARC JACOB POP-UP SHOP EXCHANGES PRODUCTS FOR TWEETS The luxury brand won’t be asking consumers to empty out their pockets in exchange for high-quality merchandise. Instead, transactions will be based on how a customer uses Twitter, Instagram, Read more…

Facebook & Twitter: Consumers’ New News?

These recent statistics caught our eye. What do these numbers mean to you? Looks like Facebook and Twitter are quickly becoming adopted by consumers as a place to get news, and we’re not talking about news about their friends and family, we mean news like…world and local news and events. According to a report from Read more…

Twitter Launches Pay Per Click

How it works: Twitter introduced a new advertising platform targeted at small business users. It is a self-service advertising account in which customers, which must also be American Express users for the time being, can create promoted tweets or promoted twitter accounts. Companies are then charged per interaction, such as a retweet or an @ Read more…