Grocery Stores Go Online to Improve Customer Experience
Posted on August 24, 2009 by Sallie Burnett
While several companies offer online grocery shopping services — including Peapod, Netgrocer and AULSuperStore.com — in central Ohio, some brick-and-mortar stores have begun or are planning to offer their own service. Grocers now are considering adding online shopping as an option because it makes grocery shopping easier for their customers, improves the customer expereince, and builds customer loyalty.
Keynote Speaker | Loyalty Consultant | Customer Loyalty Thought Leader | CEO at Customer Insight Group
Sallie Burnett is the founder and CEO of Customer Insight Group, a strategic marketing firm that leads the way in the evolution of how companies engage their customers and earn their long-term loyalty. Sallie has more than two decades of strategic consulting experience helping some of the world’s leading companies engage, keep, and grow more profitable customer relationships.
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Filed under: Customer Experience