Consumers Self-Segment and Drive Brand Engagement
Posted on April 20, 2009 by Sallie Burnett
[Advertising Age, April 13, 2009]
Facebook, MySpace, LinkedIn and Google enable consumers to self-segment and self-identify through groups and interest identities. Social networking allows consumers to self-target by their own individual choices and network preferences. But how can marketers empower consumer self-segmentation and leverage it as a way to engage and connect with customers. Michael Fassnacht offered four actionable steps marketers can take:
- Build correlation clusters between purchased products and services, and serve them up as recommendations (Amazon, Apple’s Genius feature).
- Offer networking opportunity based on self-acclaimed interests (Facebook, LinkedIn).
- Design and provide content or a deal-alert function that automatically informs consumers about something new or interesting in the “opted-in” interest domain of a consumer (Google Alert, Orbitz Fare Alert).
- Enable sharing of consumer-generated content or feedback in the context of your brand (BlueCross’ “Power of the Human Voice” campaign).
Customer Loyalty Consultant | Customer Retention | Global Keynote Speaker | Social Media Marketing Strategist at Customer Insight Group
Sallie Burnett is the founder and CEO of Customer Insight Group, a strategic marketing firm that leads the way in the evolution of how companies engage their customers and earn their long-term loyalty. Sallie has more than two decades of strategic consulting experience helping some of the world’s leading companies engage, keep, and grow more profitable customer relationships.
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Filed under: Internet Marketing