IHG (InterContinental Hotels Group) today announced that it would be providing free internet to all its 71m loyalty program members, worldwide. The announcement comes as IHG reveals the results of a global online survey* which show that nearly half of adults (43%) would choose not to stay in a hotel that charged for internet.
IHG is the first and only hotel group to offer free internet in all hotels to all loyalty program members, globally – whether they stay the night or come in for a coffee or an impromptu meeting. It will benefit millions of guests globally as IHG has the most rooms and is in more countries than any one of the other four largest hotel companies in the world**. This will start from July 2013 for Elite members and extend to all members during 2014.
The move comes as IHG announces that it will be enhancing and renaming its industry-leading loyalty program Priority Club® Rewards as IHG Rewards Club in July and introducing a range of new benefits for members.
Richard Solomons, Chief Executive, IHG, said:
“In today’s fast-paced world, we know that travelers need to stay connected and free internet access is increasingly important. I am proud that IHG is the first hotel company to offer free internet globally to all our loyalty program members.”
2013 marks ten years since IHG became a standalone company. While we are relatively young as a business, our brands, such as Holiday Inn and InterContinental, have a deep history and a powerful heritage and are instantly recognized by millions around the world.
Renaming our industry-leading loyalty program as IHG Rewards Club will help our guests understand that all our brands are part of the same IHG brand family.
Whether it is a business stop-over or a family holiday, our guests can choose from more than 4,600 hotels in nearly 100 countries and territories, secure in the knowledge that each carries the IHG badge of responsibility, trust and confidence that they can rely on.”
Internet access is increasingly important to hotel guests and a key consideration when planning their hotel stays. New research* commissioned by IHG reveals that:
- 43% of adults surveyed said that they would choose not to stay in a hotel that charged for internet
- 23% of respondents said that free internet in rooms and throughout the hotel is the most crucial amenity when staying in a hotel for business, compared to 7% who chose room service.
- Travelers from China placed the most importance on online connectivity with nearly half (47%) listing it as the most important thing to them when staying in a hotel for business, followed by those from Russia (26%), the US (23%) and India (22%).
- Travelers from the UK (18%) and the US (14%) both listed paying for internet as the second most annoying thing when staying at a hotel after noisy guests (22% and 24% respectively).
- Globally, more female respondents (14%) say free internet throughout the hotel is most important to them when staying for leisure, compared to 2% who listed having an in-room hairdryer.
IHG Rewards Club, formerly Priority Club Rewards, is the world’s first and largest hotel loyalty program, providing existing, industry-leading benefits including points that never expire, no blackout dates for Reward Nights, flight rewards, music downloads and free nights at any IHG hotel anywhere in the world.
From July, new benefits will include:
- free internet to all Elite status members from July 2013 and extending to all members during 2014;
- the ability to earn Elite status faster by staying in three or more of IHG’s hotel brands;
- Reward Nights will count toward earning Elite status; and
- Platinum Elite members’ “extra” nights will roll over toward maintaining their status in their next membership year
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Filed under: Loyalty Marketing