Customer Insight Group Loyalty Blog

Fresh Ideas for Building Profitable Customer Relationships
  • Hot Topics

    Hot Topics

Dairy Queen Tests NFC-enabled Loyalty Program

Source: Dairy Queen

[Source: Target Marketing]

Challenge: Acquire loyalty program members.
Launch a text-based, near-field communication mobile loyalty program.

International Dairy Queen franchisee Dave Reasner wanted a blizzard of customers to join his loyalty program.

He got his precipitation: By the end of his pilot mobile loyalty rewards program, nearly 1,000 customers became members. Not too shabby, considering he targeted the 12,000-resident-strong community of Rochester, Ind.

As small a town as Rochester is, though, its consumers have choices. Three years ago when Reasner hired fellow Hoosier firm, Tetherball of Indianapolis, to create what would become a pilot near-field communication (NFC) mobile program, he was mainly thinking about growing his business by luring smart consumers away from his competitors during a down economy.

“Our main thrust was to build a loyalty program and a base of customers that would get rewarded, periodically, for coming to our store,” Reasner says.

So he started adding “bag stuffers,” or literature about the loyalty program, to every order—whether customers entered the Dairy Queen or just used its drive-through lane. “We bribed them if you will,” says Reasner, “by ‘Sign up with our program and you get a free Blizzard.’”

Soon, customers were sending off their shortcodes to opt-in to receive text messages. Part of it was due to that Blizzard coupon—the calorific blended ice cream treat worked wonders. Already his most popular item, the $4 dessert ended up being one of his main offers.

Editorial Staff