This calendar includes Customer Insight Group events and events that have been recommended by our clients. Be sure to check back regularly for event updates. If you would like to post an event to this calendar, please e-mail us at

Book a Presentation: 

Need a visionary keynote address? Someone in the know to host a panel of industry experts? Or perhaps something more intimate — a private workshop targeting your top issues? We’re happy to pack our bags and bring our expertise to you. Contact Sallie Burnett directly at Email Sallie or call 303-422-9758.


Upcoming Events:



Past Events:


Presentation Title: Success is a Journey: Not a Destination

AAA/CAA Membership & Marketing Summit

Sallie Burnett gave the keynote presentation, Success is a Journey: Not a Destination at the AAA Membership & Marketing Summit. 


Presentation Title: The Journey Matters More than the Destination

The Customer FEST India 2018


View Presentation

Sallie Burnett gave the keynote presentation, The Journey Matters More than the Destination at the Customer FEST India conference. Sallie explained that the journey to improving customer loyalty matters more than the goal itself. As marketers take their eyes off the prize and value the journey, they develop a deeper understanding of the customer relationship and build both behavioral and emotional loyalty.
In this keynote, Sallie Burnett addressed:

  • What it means to create a pragmatic approach to building customer loyalty, so the value generated from the journey far exceeds the goal itself.
  • How and why others have already succeeded, what doesn’t work, and — more importantly — what does work.


Presentation Title: Loyalty: The Ties that Bind

Event: Resort Development Organization: Going The Distance

Featured Speaker

Location: London, UK


Presentation Title: Cultivating Customer Loyalty & Increasing Profits

Event: ProGreen Expo

Loyalty Marketing Workshop

Location: Colorado Convention Center, Denver, CO


Presentation Title: Making Social Media Work for Business

Event: Denver Metro Small Business Development Center

Social Media Training

Location: Denver, CO