• Category

    Category

How to Keep Customers Coming Back Again and Again

From a business perspective, it makes sense to focus your resources on retaining and growing customer relationships as it usually costs more to acquire customers than to keep them. With consumers having more information, more and more control over the buying process, brands must dedicate more resources to engage, keep and grow their customer relationships. Read more…

Loyalty Program Breakage: Health Measure of Program

If your business has a loyalty program, the whole reason behind it is to keep customers returning for your goods and services. As a business, your loyalty program is all about recognizing and rewarding your customers to achieve business goals like driving the repeat purchase rate, increasing average order value and frequency of purchase. For your customers, Read more…

Redbox Announces New And Improved Loyalty Program

The enhanced loyalty program offers more opportunities for customers to earn points, including renting and buying games, DVDs, Blu-ray discs, On Demand content, as well as renting discs for multiple nights. As customers rent and buy movies and games, they will earn “Star,” “Superstar” and “Legend” status to unlock never-before-available program perks, such as free Read more…

Marriott Combines all Three of its Hotel Loyalty Programs

Marriott to Unify Loyalty Programs to Enhance Customer Experience In August 2018 Marriott International will introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). With the new loyalty program, the 110 million members of all three programs will be able to earn and redeem points at hotels Read more…

JCPenney Revamps Rewards Program

Loyalty programs get stale. In fact, fifty percent (50%) of loyalty marketers in North America, the UK, Western Europe and Asia are revamping their rewards, earning structures and tiers. Sallie Burnett, a senior loyalty strategist at Customer Insight Group, notes that when updating loyalty programs marketers need to focus on: Refreshing program benefits and reward Read more…

Loblaw Announces PC Optimum Loyalty Program

Shoppers Optimum and PC Plus, join together as the “PC Optimum” Loyalty Program The new PC Optimum had a rocky start, according to CBC News, eight people across Canada who say they’ve each had more than 100,000 points stolen from their accounts after Loblaws merged its two rewards programs — PC Plus and Shoppers Optimum Read more…

BP and United Airlines Joint Rewards Program

BP Stations Strives to be Best Fuel Rewards Program BP and United Airlines have teamed up to allows members of their loyalty programs to earn airline miles at the pump and use airline miles to help pay for gas. According to loyalty expert, Sallie Burnett, “consumers expect flexibility in collecting loyalty points, miles and rewards. With Read more…

Lyft Launches Loyalty Program for Business Riders

Big Rewards for Lyft Business Rewards Members Lyft recently launched a loyalty program for travelers who join its business program. The Lyft Business Rewards program gives users the option to rack up rides for credit, according to Popsugar. The program gives incentives to business travelers, for every five rides over $10 taken on the service, Read more…

Shopbop Offers Better Customer Experience

Shopbop Improving Its Customer Experience Shopbop, the global online retail destination for style discovery and inspiration for women worldwide, debuts an all-encompassing brand refinement through a new look and feel celebrated site wide and across all customer touch points. Brand and Customer Experience Updates Shopbop ushers in a new era with a brand-wide refresh, presenting Read more…

Pampers Launches New Mobile App Rewards Program

Procter & Gamble is among the consumer packaged goods companies updating their loyalty programs to differentiate, more tightly connect with its customers and to deepen the customer relationships. Sallie Burnett, loyalty expert and president of Customer Insight Group, noted “while the customer will get more value in reward points, discounts, and freebies, Proctor & Gamble Read more…