Customer Insight Group Loyalty Blog

Fresh Ideas for Building Profitable Customer Relationships
  • Hot Topics

    Hot Topics

Markets Struggle to Marry Social Media and CRM

Every marketer loves the idea of using social networking sites such as Facebook as one giant database of consumer information but they still haven’t figured out how to use it effectively. The major issue is privacy; a lot of consumers don’t want their private information released on social networking sites. About 50-70% of Facebook users Read more…