About Us


Leaders in Customer Loyalty & CRM

Centrally headquartered in Colorado, Customer Insight Group has been delighting some of the world’s most beloved brands by making their marketing efforts smarter, their brands stronger and their customers more loyal. We love what we do and we take pride in doing it well – we build, keep and grow customer relationships for our clients. And we bring all the resources and expertise to bear in order to deliver the best solution every time.

Customer Insight Group — Your Partner in Success

We proudly work with some of the biggest, most influential brands across the following industries.

  • Business to Business
  • Catalogs
  • Consumer Packaged Goods (CPG)
  • Cooperatives
  • E-commerce
  • Financial Services: Banks, Credit Unions, Credit Card Issuers
  • Franchise Organizations
  • Multi-channel Retailers
  • Nonprofits
  • Restaurants
  • Specialty Retailers
  • Travel and Hospitality


Insight. Innovation. Loyalty.

Whether you are trying to figure out if a loyalty program makes sense for your brand or if you are ready to launch a new program, or refreshing an existing program, we offer extensive experience across industries and a fresh perspective towards loyalty. We are here to help you grow profitable customer relationships!

  • Loyalty Program Strategy
  • Loyalty Program Implementation
  • Loyalty Program Management
  • Member Engagement and Communications
  • Loyalty Program Audits and Redesign
  • Customer Loyalty Workshops and Training


Engage. Keep. Grow with Social Media Marketing.

From strategy to content creation, community management to promotions, social media advertising to data analytics and reporting, we’ve got the expertise and relevant experience to drive measurable results.

  • Social Media Strategy
  • Social Media Content Marketing
  • Social Media Training and Workshops
  • Paid Social Advertising
  • Content Marketing
  • Community Management
  • Measurement & Monitoring
  • Social Listening


A Little Bit More About Us

  • Privately held company headquartered in Lafayette, Colorado
  • Trusted by leading Fortune 1000 brands
  • Over 25 years of experience – from strategy to implementation
  • Renowned as an innovative customer loyalty leader creating differentiated loyalty programs that keep competitors at bay
  • Proven to make your marketing smarter, more engaging and your customers more loyal
  • Tap all channels to build the most effective solution, from social media to traditional media and everything in between
  • Industry leader in creating loyalty programs and customer retention strategies from conception through execution
  • Leading Colorado customer loyalty and social media agency, we know how to turn business objectives into actionable strategies with measurable results
  • Experts in applying social media tactics so they support loyalty goals. Our expertise is in leveraging social media to positively influence brand loyalty and advocacy


That’s enough about us. Tells us about you.