About Us

Your Customer Loyalty and Social Media Marketing Resource

Over 25 years of experience in building profitable customer relationships, from strategy to implementation to refinement, forms the foundation of Customer Insight Group. Centrally headquartered in Colorado, we have been delighting our Fortune 1000 clients by making their marketing efforts smarter, their brands stronger and their customers more loyal. We love what we do and we take pride in doing it well – we build, keep and grow customer relationships for our clients. And we bring all the resources and expertise to bear in order to deliver the best solution every time.

Industries We Serve:

  • Business to Business
  • Catalogs
  • Consumer Package Goods
  • Cooperatives
  • Financial Service
  • Credit Card Issuers
  • Franchise Organizations
  • Multi-channel Retail and Brand Merchandising
  • Nonprofits
  • Restaurants
  • Specialty Retail
  • Travel and Hospitality


Loyalty Marketing Services:

  • Loyalty Program Strategy
  • Loyalty Program Implementation
  • Loyalty Program Management
  • Member Engagement and Communications
  • Loyalty Program Audits and Redesign
  • Loyalty Marketing Workshops


Social Media Marketing Services:

  • Social Media Strategy
  • Social Media Content Marketing
  • Social Media Training and Workshops
  • Content Marketing
  • Community and Campaign Management
  • Reputation Management


Our Specifics:

  • Privately held company headquartered in Lafayette, Colorado
  • Trusted by leading Fortune 1000 brands
  • Over 25 years of experience – from strategy to implementation
  • Renowned as an innovative customer loyalty leader creating differentiated loyalty programs that keep competitors at bay
  • Proven to make your marketing smarter, more engaging and your customers more loyal
  • Tap all channels to build the most effective solution, from social media to traditional media and everything in between
  • Industry leader in creating loyalty programs and customer retention strategies from conception through execution
  • Leading Colorado customer loyalty and social media agency, we know how to turn business objectives into actionable strategies with measurable results
  • Experts in applying social media tactics so they support loyalty goals. Our expertise is in leveraging social media to positively influence brand loyalty and advocacy.