Retailers Make the Switch to Multi-tender Loyalty Programs
Customer Loyalty Programs in Retail We’ve seen an increase in retail stores implementing multi-tender loyalty programs. A few reasons for this trend include: A full view of the customer relationships regardless of payment method or purchase channel enables brands to reduce their media spend and focus their resources on communications that are measurable and targeted to Read more…
Study: Retail Trends and Consumer Preferences that Impact Retail Sales
Recent Study Reveals What Consumers Value Most and How Retailers Can Meet Their Needs Today retailers are constantly looking for was to drive loyalty and increase sales. A recent report from Synchrony Financial reveals new retail trends that keep consumers happy and retailers growing. The study tracked existing and emerging trends impacting both the retail Read more…
Retail Trend: Multi Tender Loyalty Programs
Multi Tender Retail Loyalty Programs Membership and loyalty programs have been a part of the retail landscape for years. However, as multichannel engagement has evolved to omnichannel, multi tender loyalties programs have become important in identifying best customers, regardless of their tender preferences, and to creating a value proposition that encourages repeat purchases and higher Read more…
Report: Retail Customer Experience from Top 50 US Retailers
Retail Customer Experience Report Results Based on more than 40,000 consumer surveys gathered from the top 50 U.S. and 25 U.K. retailers, the 11th annual ForeSee Experience Index 2015 Retail Edition, reveals the retail customer experience across web, mobile, and in stores over the course of the holiday shopping season. This report examines the drivers Read more…
Research: How Retailers Need to Engage Customers in the Digital Age
Study Finds That Service Drives The Future Retail Experience, But Retailers Struggle To Understand Shopper Needs RetailNext Inc.’s recent study shows that shopper and retailer perceptions and expectations are not aligned and that many retail stores lack the essential technology to measure and apply shopper data across all channels. Forrester Consulting completed the January 2016 Read more…