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Report: Hilton and Marriott Earn Highest Loyalty & Rewards Program Satisfaction

Best Rewards Programs A recent report from J.D. Power 2016 Hotel Loyalty/Rewards Program Satisfaction Report,SM reveals hotel chains having multiple brands, wide distribution networks, and diverse partnerships demonstrate distinct advantages in satisfying their members. The report measures customer satisfaction by examining six factors (in order of importance): account maintenance/management (23%); ease of redeeming points/miles (22%); Read more…

Marriott Rewards — Top Hotel Loyalty Program

[Source: Marriott] Marriott International’s Marriott Rewards has been named top Hotel Loyalty Program in the first-ever Fortune and Travel + Leisure Best in Business Travel Survey, which tapped jet-setting readers for their thoughts on the best of the best brands for those on the road. “We‘re thrilled that the readers of Fortune and Travel + Read more…