Our People


Our People Are Our Greatest Strength

The rules of engagement have changed for businesses. Markets have become more competitive and customers more sophisticated as new technologies changed the dynamics of marketing relationships. Not only do you have to do more to stand out in a crowded market to engage your audience, you also have to drive harder to keep those customers. But if you manage to do that, your business moves on to the growth stage almost seamlessly.

Engage. Keep. Grow.

These are the touchstones of market growth. Frame your business success in terms of the question “how do we become and remain relevant to the customer,” instead of the traditional notions of business success. It means taking the time to understand your customer. What you offer that is of value to them takes precedence over what value they can offer to you. Engage your audience through customer-focused strategies using a multi-channel game plan, and lock down their loyalty with value propositions that highlight how they matter to you. Build the type of synergistic relationship that stands the test of competitive challenges and contributes to earnings growth.

A competitive market demands competitive strategies and a marketing team with the hard-driving attitude that blazes pathways to success. Our team is a collective of innovative thinkers and dynamic doers. We thrive on finding solutions and creating change where change brings potent opportunities for growth.

Sallie Burnett, founder and chief executive of Customer Insight Group, Inc, leads this team of experts. With more than 25 years of experience as a marketing strategist and customer relationship expert, she has established a reputation for developing and implementing customer-focused strategies that lead to positive results for her clients. In an environment where homogeneity rules, Sallie Burnett stands out as a divergent thinker who can follow through with nontraditional solutions to traditional issues.

Our team brings diverse skills and a wealth of experience derived from working with clients in different industries in various national and international locations. We have worked with businesses at all levels from C-suite initiatives to departmental programs. Building trust, connections and customer loyalty requires a methodical process. We analyze your customer data and existing systems, design and integrate communication strategies and craft a unified message to build and strengthen your brand to deliver a measurable impact on your bottom line.

As customer relationship experts, we have a stake in your success. Let our team be part of your team. Get in touch with us today.