Email Performance Stable; Click Rates Rise in Q3 2008

[Epsilon Q3 2008 U.S. Email Trend Results, 1/20/09] Epsilon released its Q3 2008 U.S. Email Trends and Benchmarks Results compiled from aggregate data from the more than 6.2 billion emails sent by Epsilon in July, August and September 2008, across multiple industries and more than 200 clients. Survey Highlights: Open rates remained consistent over the [...]

Forrester Analyst Outlines 7 New Rules for Online Marketers

[eMarketingandCommerce.com  1/22/2009} It’s time for Web merchants and operators to stop considering themselves the “underdog,” according to Sucharita Mulpuru, senior analyst, retail, for Forrester Research. In a session at the recent National Retail Federation Convention in New York, Mulpuru preached a set of “new rules” for Web marketers to heed if they’re to sustain the [...]

US Consumers Reveal Their Retail Spending Plans

[NRF BIGresearch 1/9/2009] With 10% of US citizens now fearing job cuts, and only 25% remaining confident in the economy, there is a greater-than-ever trend toward household cost-cutting, according to the ‘Economic & Consumer Insights for Marketing Executives’ briefing from BIGresearch. In the company’s consumer survey, 24.7% indicated that they were either confident or very [...]

The Cost of Bad Customers

[CFO Magazine 1/1/2009] In times like these, we need every customer we can get, right? Actually, at most companies, nearly one in three customers aren’t profitable. The bottom 20% — the discount shoppers and hard bargainers — can drain profits by 80% or more, says Larry Selden, a Columbia University professor emeritus. Segmenting the customer [...]

Seven Online Marketing Trends for 2009

[ClickZ, 1/12/09] Barack Obama changed the political rulebook: his 2008 presidential campaign leveraged the Internet’s strength to engage disenchanted voters and register new voters. Future political campaigns won’t be able to utilize these strategies with the same impact since they won’t be as novel and the identified constituencies will now be an established part of [...]