White Castle Offers Coupons via Text Message
Cravers on the run can get more of their White Castle favorites with unique coupons text messaged directly to their phones. Now customers can opt in to receive customized alerts on their mobile devices any time they are near a participating White Castle restaurant. The new service is called Text2Crave. It’s a location-based mobile marketing strategy that connects Cravers to the food they love in real time and to nearby locations.
“At White Castle, we’re always looking for innovative ideas to stay connected with our customers,” said Jamie Richardson, vice president of White Castle. “We found this interactive wireless program – Text2Crave – to be a natural fit with our Cravers since many of them carry mobile devices.”
The program works on any phone with text messaging capabilities. Here’s how it works: to participate text the keyword “CRAVE” to 25787. Text2Crave mobile alerts show up in real time when a guest is within a one- to five-mile radius of a White Castle. Those participating will receive a maximum of six messages per month. Standard text rates apply.
The coupons highlight some of White Castle’s newest products, from Angus Steak Chili and Brownie on a Stick, to deals on Sliders and other favorites.
Only the Indianapolis (39 restaurants) region is currently running the Text2Crave test program through March 31. Participants receive two free Original Sliders just for signing up for Text2Crave alerts.
White Castle is working with Placecast as the mobile technology partner for this program.
Anyone wanting to opt out of the program can text the word “STOP” TO 25787 and no additional offers will be sent.
Source: White Castle
Filed under: Best Customer Management, Brand Loyalty, Customer Experience, Loyalty Marketing