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Study: Consumers Want a More Personalized Retail Experiences

Nearly 90% of Americans repeatedly buy products retailers have on promotion, according to a new survey conducted by Synqera. Within the survey, 85% of respondents said they would return to brick and mortar stores when alerted to upcoming sales of previously purchased items.

“We know there’s an appetite for customer engagement and retention through clear communication of promotions and sales both prior to the visit and throughout the in-store experience,” said Filipp Shubin, COO of Synqera. “Consumers are still immersed in the brand experience while at the checkout desk and are ready to receive more information that’s relevant to them.”

Other findings from the survey:

  • 96% of adults like to receive some sort of information from stores they frequent.
  • Over 4 out of 5 Americans are more likely to return to a retailer if they were made aware of upcoming sales on products they previously purchased.
  • Impulsive shoppers are most impacted by discounts when making unplanned purchases; nearly half are influenced by in-store ads.
  • Most shoppers prefer to be made aware of relevant information through email or traditional mail; nearly half like to be made aware at the store entrance.
  • 80% of Americans are interested in seeing/doing something while waiting to pay for their purchases; Most would be interested in seeing coupons/in-store specials; nearly one-third would be interested in relevant partner/retailer promotions.
  • 85% of Americans believe that their grocery shopping experience could be better.
  • Nearly 2 out of 5 believe grocery stores would benefit from new item suggestions that are in their price range.
  • Nearly one-third would enjoy self-help kiosks where loyalty program accounts could be accessed.