CiCi’s Customer Loyalty App
CiCi’s, a Coppell, Texas-based buffet-style restaurant famous for its unlimited pizza, pasta, salad, soup and dessert, has announced a partnership with Punchh. Punchh will develop a loyalty app that will allow CiCi’s fans to collect punches each time they visit and earn a free buffet at any of the restaurant’s nearly 450 locations.
“CiCi’s is moving into the digital space as part of our new feeding individuality positioning. We are working to connect with our guests in ways that makes it more convenient to them,” says Sarah McAloon, CMO of CiCi’s. “The mobile app is one of our first launches along with a new website and our first year of digital media.”
Paper Punch Cards to Digital Punchh Cards
With its cloud-based, POS-integrated mobile CRM platform, Punchh will help CiCi’s to better engage guests more frequently. The Punchh platform paints a detailed picture of clientele including who they are, what orders they are placing, which friends they are referring, and offers they are redeeming. By providing CiCi’s with segmentation capabilities, this partnership hopes to achieve an incremental boost in sales, increased engagement on social media, word of mouth referrals, and return traffic.