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Relationships are a journey, not a destination.
You’re going to have to change course every now and then.
Anyone who has weathered the ups and downs of a personal relationship knows that rarely do things stay the same. It is however, a reminder to us that the relationship you have with your customers takes just as much hard work, attention and adaptation to change to make it a successful one. Let our knowledge and proven expertise help build and grow your customer relationships and meet your business objectives. No matter where you are in your loyalty program journey, you’ll find our highly regarded insight and direction can guide you in the most promising direction. Think greater share of wallet, improved lifetime value and diehard loyalty that would even make your dog jealous.
Systematic New Loyalty Program – Proven process that brings to life your new loyalty program’s strategy and design. At completion, you’ll be poised to implement a groundbreaking loyalty program that will achieve your objectives and is a seamless natural extension of your brand.
Loyalty Audit – Challenging marketplace, new competition, waning customer participation – whatever elements are keeping your loyalty program from optimal success, now is the time to revitalize. We help you fine-tune your program’s value proposition and better focus your resources to promote and differentiate the program to make it work harder for you and keep your customers out of your competition’s reach.
Loyalty Navigator – Whether your business objectives are creating differentiation in the marketplace, avoiding price wars or increasing loyalty, using our proven, proprietary process we can help steer your loyalty strategy in the best direction to achieve your customer relationship objectives.
Custom Loyalty Workshops – If your biggest hurdle is getting everybody on the same page internally, this is the right place to start. Our interactive, private Loyalty Marketing Workshop get’s all the key players within your organization in one place and on board with insight and direction to drive your loyalty strategy forward.
Cause Marketing Exploration – Satisfy your company’s desire to do greater good and make it part of your customer loyalty efforts at the same time — when you know what really matters to your customer. Let our experts show you how both objectives can work in tandem through the use of customer insight, reward tactics and relevant communications.
Loyalty 2012 Infographics
How's this for hitting the bottom line? Reduce your lost customers by 5% and watch your profits go up 75%. Everyone gets the idea of loyalty, but marry some of the latest, most compelling statistics with a few images and your story all of sudden gets a whole lot more interesting to everyone in the board room. In fact, we think it may be just what you need to showcase the value that a loyalty initiative can bring to your organization. Check it out. Loyalty Infographics
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Customer Connection provides you with customer loyalty and social media news, views, research, how-tos, reviews, and best practices